Cancellation and Refund Terms

These terms govern cancellation and refunds for Upsense subscriptions and usage items, and form an inseparable part of the Distance Sales Agreement.

1. Right of withdrawal and its exception

Upsense is a service performed instantaneously in an electronic environment. Under article 15(1)(ğ) of the Distance Contracts Regulation, there is no right of withdrawal once performance has begun with the buyer's consent.

Performance begins when your workspace is opened. You confirm this explicitly at the order step.

2. Voluntary refund policy

Despite that exception, we refund the subscription fee in full if you ask within 14 days of activation and the workspace has not been used at all.

"Not used at all" means: no message sent or received, no AI credit consumed, and no call placed.

The policy does not cover:

• Setup and onboarding fees, where setup work has actually begun.
• AI credit and Wallet balance already consumed.
• Usage costs passed on to third parties, such as WhatsApp Business API sends and call charges.

3. Cancelling and stopping renewal

You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep using the service until then.

On monthly plans, no pro-rata refund is made for the remaining days of a cancelled period.

Annual plans are charged twelve months in advance. Outside the 14-day voluntary refund window, no pro-rata refund is made for the remaining months.

Raise a cancellation from within your workspace or by writing to info@upsense.co.

4. Wallet balance

Balance loaded into the Upsense Wallet covers AI and WhatsApp usage and is drawn down as it is used.

An entirely unused Wallet top-up can be refunded within 14 days of loading. Partially used balances are not refundable.

5. Cancellation by the seller

If the service cannot be provided, the order cannot be fulfilled, or the workspace cannot be opened despite payment being taken, the order is cancelled and the full amount collected is refunded.

6. Refund method and timing

Banking rules require refunds to be made only to the card used for payment; we cannot refund in cash or to a different account.

Approved refunds are submitted to the payment institution within 14 days at the latest of the request being accepted. How long the amount takes to appear on your card account depends on your bank, and is typically 2–10 business days.

7. Contact

For cancellation and refund requests: info@upsense.co · +90 212 963 03 93