Pre-Contractual Information Form

This form is provided under Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation, to inform you before you confirm your order. Confirming the order means you have read and accepted it.

1. Seller

• Legal name: UPSENSE TEKNOLOJİ ANONİM ŞİRKETİ
• Address: Reşitpaşa Mah. Katar Cad. İTÜ Tasarım ve Prototip Merkezi Binası Kapı No: 2/41 Daire No: 8, Sarıyer / İstanbul, Türkiye
• Phone: +90 212 963 03 93
• Email: info@upsense.co

2. The service

Upsense is a software-as-a-service platform accessed over the internet. It brings customer conversations, CRM, lead and request management, follow-up sequences, AI-assisted replies, campaigns, calls, workflows and reporting into one system.

Nothing is shipped physically. The plan you buy is made available electronically, in the workspace provisioned for you.

The user, AI credit, channel, pipeline, workflow and reporting limits of your plan are shown on the pricing page and in the order summary, and form part of the contract.

3. Price, tax and currency

The order summary covers the period fee for your plan, any extra user and channel lines, any setup and onboarding fee, and any AI credit pack you add.

Turkish VAT of 20% is added as a separate line at the payment step. The grand total shown there is the final, tax-inclusive amount you pay.

Upsense subscriptions and usage items are priced in Turkish lira (TRY) and are always collected in Turkish lira. Outside the Turkish site a US dollar list price may also be displayed for information; it is not the contract amount. The contract amount is the Turkish lira figure shown at the payment step.

AI usage beyond your plan quota, WhatsApp Business API sends and call usage are not included in the plan fee. They are charged against your Upsense Wallet balance as used, and an estimated cost is shown before a send starts.

4. Payment

Payment is made by credit or debit card through our payment institution's 3D Secure infrastructure. Upsense never sees or stores your card details; they go directly to the payment institution's secure environment.

Monthly plans are charged at the start of each period. Annual plans are charged for twelve months in advance.

5. Provisioning and term

Your workspace is opened within one business day of payment being approved. If you bought setup and onboarding, the schedule is agreed with you after activation.

WhatsApp Business API setup depends on Meta Business verification and number ownership checks. Delays arising from those processes are outside Upsense's control.

The subscription runs for the period you chose and renews automatically on the same terms unless cancelled.

6. Right of withdrawal

Under article 15(1)(ğ) of the Distance Contracts Regulation, there is no right of withdrawal for services performed instantaneously in an electronic environment once performance has begun with the consumer's consent.

Upsense falls within that exception: performance begins the moment your workspace is opened. You confirm your acceptance of this exception separately at the order step.

Even so, as a goodwill policy, Upsense refunds the subscription fee in full if within 14 days of activation the workspace has not been used at all — no messages, no AI credit and no call consumption. The detail is in the Cancellation and Refund Terms.

7. Complaints and disputes

Send requests and complaints to info@upsense.co or call +90 212 963 03 93.

Buyers acting as consumers may, within the monetary thresholds set annually by the Ministry of Trade, apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence or where the transaction took place.